Frequently Asked Questions
Frequently Asked Questions
Booking, what happens on the day, and which car fits your party. If the answer you need is not here, call and ask.
- Owner takes your booking
- Same chauffeur
- Fare agreed in writing
Section one
Booking
How do I book a car?
Use the reservation form, call 561-475-8171, or email info@blackdoglimo.com. Tell us the date and time, where we collect you, where you are going, and how many passengers and bags. We come back with the vehicle and the fare.
Do I need a driving licence or a credit card in my own name?
No. You are a passenger and a licensed chauffeur does the driving, so nothing is required of you at the kerb. Ask us how payment works when you book.
How far ahead should I book?
A day ahead is comfortable, and we do take same-day bookings when a car is free. Call 561-475-8171 and we will tell you straight away whether we can cover it.
What does it cost?
The fare depends on the journey, the vehicle and the time of day. You get one agreed price before you book. There is no meter in the car.
Section two
On the day
What happens if my flight is late?
We track your flight. Give us the flight number when you book and the pickup moves with the real arrival time, so you do not need to call us from the plane. See airport and seaport transfers.
Where will the chauffeur meet me at the airport?
Your chauffeur waits at the pickup point, parked close to the exit gate. A name board is available if you would like one, so tell us when you book. You get the chauffeur name and the car before the day.
Can I change or cancel a booking?
Tell us as early as you can and we will move it. At a minimum we need to hear from you at least two hours before the pickup time. The cancellation and refund terms that apply to your booking are set out in our terms and conditions. Call 561-475-8171 rather than emailing if the trip is the same day.
What are your hours?
Seven days a week, 5:00 am to midnight. Overnight journeys are arranged on request, so an early departure or a late landing is not a problem — just tell us when you book.
Section three
Cars and coverage
How many passengers and bags fit?
The Lincoln MKZ takes 2 passengers and 3 bags. The GMC Yukon and Chevy Suburban take 6 passengers and 6 bags, and the Cadillac Escalade takes 6 passengers and 5 bags. For a larger group the Mercedes Sprinter coach seats 14 and the party bus seats 15. See the fleet for what each car suits.
Which towns do you cover?
West Palm Beach, Palm Beach, Palm Beach Gardens, Wellington, Jupiter, Juno Beach, Tequesta, Hobe Sound, Stuart, Port St. Lucie, Fort Lauderdale and Miami. Journeys outside that area are quoted on request — ask us.
Can I book a car by the hour?
Yes. The minimum is three hours inside town and six hours outside town. The same car and chauffeur stay with you for the whole booking, including between stops. See chauffeur service.
Can you take a group of more than six?
Ask us about a second car so the party arrives together and leaves together. Tell us the head count and the luggage and we will work out the combination.
Do you do cruise port pickups?
Yes, to and from the terminals, with the load space for cruise cases. See our car service.
Do you handle corporate accounts?
Yes. Ask us about account terms for regular corporate bookings. See business travel or talk to us about setting one up.
Still have a question?
Call and ask. We answer the phone seven days a week, 5:00 am to midnight.
